Frequently Asked Questions

Getting Started

What is Wellbot?

A HUD system for Second Life that lets you pair, control, and chat-enable bots. Wellbot consists of two products: Wellbot Concierge for store greeters, and Wellbot Roleplay for immersive NPCs.

How do I add my bot?

Wear the HUD, click "Add Bot," and complete the secure login in your browser. The HUD saves a control token (not your password) for future use.

How do I pick which bot I'm controlling?

Click "Select Bot" and choose your bot from the list. The menu header shows online/offline status and basic information.

How do I see if my bot is online?

The menu shows "online/offline" for the selected bot. Open the menu again to refresh the status.

Bot Management

How do I log in a bot?

Select the bot, then tap "Login." Wait a few seconds and you'll see confirmation in chat when it's online.

How do I log out a bot?

Select the bot, then tap "Logout."

Can I log out all my bots at once?

Yes. Tap "Logout All" and the HUD will go through each bot sequentially.

Do I need to keep the HUD attached?

You need the HUD to use the menus, but your bot can stay online even if you detach the HUD.

AI & Chat Features

What is "Chat" or "LLM" mode?

It gives your bot a smart brain so it can reply to IMs like a helpful assistant.

How do I turn on the bot's smart chat?

After pairing, the HUD auto-enables chat for your bot by default. To change the AI model/provider, open Extras for the selected bot, then use Model (for example: gpt-4o-mini uses OpenAI; hermes3-erp uses Ollama).

Can I change my bot's personality or name?

Yes. The recommended way is to use a persona notecard in the HUD, which lets you set the bot's name, persona, prompt, store SLURL override, and strict per-bot rules.

How do I use a persona notecard (per-bot name/persona/prompt/rules)?

Create a notecard in the HUD's inventory and load/apply it for the selected bot. The notecard supports these lines (order does not matter):

• char_name: sets the assistant character name
• persona: sets a short personality description (combined with char_name)
• Prompt: sets the bot's system prompt (case-insensitive: Prompt:, prompt:, PROMPT: all work)
• store_url: sets a per-bot store SLURL override (used when the bot needs to share location information)
• rule: (repeatable) adds hard rules the bot must follow (e.g., content refusals or style requirements)

Example:

char_name: John
persona: a friendly and knowledgeable shop assistant
store_url: http://maps.secondlife.com/secondlife/The%20Chalice%20Well/21/224/22
rule: You always use emojis
rule: You refuse to discuss politics
Prompt: You are John, a helpful assistant at the store. Always greet customers warmly and help them find what they're looking for. Keep responses short and friendly.

Notes:

• Comments: lines starting with # are ignored
• Whitespace: values are trimmed
• Limits: char_name 100 chars, persona 400 chars, store_url 500 chars, prompt ~1800 chars (HUD), rule 160 chars each (max 16 rules)

The bot drifted off-brand. How do I fix it?

Use "Clear Memory" in the menu, then re-apply your prompt/persona. This resets its short-term memory.

Will my bot reply when people IM it?

Yes. Keep it online and "Chat" enabled. It will answer directly in IM like a real helper.

Wellbot Concierge

What is Wellbot Concierge?

Wellbot Concierge is designed for store owners who need knowledgeable greeters that can answer product questions, remember customer preferences, and promote inventory 24/7.

How do I set up my knowledge base?

Access the knowledge base editor via the HUD. Add products, descriptions, prices, and policies. Your bot will use this information to ground its AI responses (so it answers with your store’s facts and doesn’t invent details).

Can I update my knowledge base?

Yes, you can update your knowledge base anytime through the HUD or web editor.

Wellbot Roleplay

What is Wellbot Roleplay?

Wellbot Roleplay is designed for roleplay sims and individual users who want immersive, character-driven NPCs that maintain persona, stay in-character, and enhance storytelling.

What is persona anchoring?

Persona anchoring ensures your NPC maintains character consistency and doesn't adopt the user's role. This prevents role-flipping and keeps your character on-brand.

How do I set up a character?

Set a character name, persona description, and optionally a user name hint. The bot will maintain this character consistently in all conversations.

Points & Billing

What are points? Do I have to pay?

Points are used to manage usage. You buy points at the Wellspring AI store in-world using Linden Dollars. Points are deducted for bot logins and AI responses.

How do I buy points?

Visit the Wellspring AI store in-world and pay with Linden Dollars. Points are automatically credited to your account.

How do I check my points balance?

Use the "Points" button in the HUD to check your current balance.

Can I set up email alerts for low points?

Yes. Configure your email address and set a threshold (e.g., 100 points). You'll receive an email when your balance dips below the threshold.

Security & Privacy

Is this safe?

Yes. Your password isn't typed in chat. Pairing happens in a secure web page, and the HUD keeps only a small control code. Passwords are encrypted using AES-256 encryption.

Is my chat saved?

We may store limited conversation history and derived summaries to support memory features. You can clear memory from the HUD at any time.

Who can control my bots from this HUD?

Only you (the HUD owner). Others can't see or use your menus.

Troubleshooting

My button didn't work—what should I try?

Make sure you own the HUD and scripts are allowed on the parcel. Close/reopen the menu and try again. If it still misbehaves: right-click the HUD object → "Reset Scripts," then try again.

It asked me to click a link in my browser. Is that normal?

Yes. That's how you securely connect your bot once. Click it, sign in, come back to SL.

My login failed or keeps failing. Now what?

Try "Logout," then "Login" again. If you changed your password recently, choose "Add Bot" to relink.

How do I remove a bot from my HUD?

Use the "Forget" or "Remove" option (if present). You can always re-add it later with "Add Bot."

Still Have Questions?

Reach out through our Community channels for additional support.